![]() Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment or, (b) required to pay union dues, but not join the union as a condition of employment or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues. This position is part of a bargaining unit and represented by a union. Background results will be evaluated on a case-by-case basis. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. We strongly recommend that you complete this within 5 days of your application date. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. Completion of this video interview is a requirement in order to be considered for our open position. ![]() This will include a set of questions for you to record a response to in addition to Game Challenges. Responsible for renewal and re-rate implementation via contract end-date management, leveraging renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit marginsīased on your job application information you may be given the opportunity to complete a video interview immediately after applying. Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes Implement revenue management practices, driving accountability and alignment of our operations and financial goals revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansionĬommunicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans) Know the Lumen portfolio offerings well enough to recognize a potential opportunity for expansion and ask appropriate questions to further qualify the opportunity, partnering closely with sales Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metricsĮvaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates ![]() Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self-serve.
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